Refund and Returns Policy

At 1stdibstore.com, we are dedicated to providing our customers with the highest quality diamond jewelry and exceptional customer service. Our Refund and Returns Policy ensures transparency and fairness, making it easier for you to shop with confidence. This policy outlines the conditions and processes for returning items and requesting refunds, tailored to meet the specific needs of our valued customers.

Eligibility for Returns

General Conditions

To be eligible for a return, the following conditions must be met:

Product Condition: The item must be unused, undamaged, and in the same condition that you received it. It should also be in its original packaging, including all certificates and appraisals.
Time Frame: Returns must be initiated within 30 days of the delivery date.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are exempt from being returned. These include:

Custom Orders: Personalized or custom-made jewelry.
Final Sale Items: Items marked as final sale.
Gift Cards: Gift cards are non-refundable and non-returnable.

Return Process

Step-by-Step Guide

Contact Customer Service: Initiate your return by contacting our customer service team at support@1stdibstore.com. Provide your order number and the reason for the return.
Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and detailed instructions on how to return your item.
Pack Your Item: Securely pack your item in its original packaging, including all documentation and certificates. Clearly write the RA number on the outside of the package.
Ship the Item: Use a trackable shipping service and insure the package. We are not responsible for lost or damaged returns during transit.

Condition of Returned Items

All returned items must be in their original condition. Any items that show signs of wear, alteration, or damage will not be eligible for a refund. Ensure that the product is packaged securely to prevent damage during shipping.

Refunds

Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Partial Refunds

In certain situations, only partial refunds are granted:

Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@1stdibstore.com and send your item to the address provided by our customer service team.

Return Shipping Costs

Customer Responsibility

Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Insurance

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.

International Returns

Customs and Duties

International returns may be subject to customs and duties, which are the responsibility of the customer. Ensure all customs forms are completed accurately to avoid delays.

Return Shipping

International customers should follow the same return process as domestic customers. Contact customer service for assistance with any additional requirements.